Welcome to our website. All the information you might need about our 8-bedroom mountain chalet is available by clicking on the tabs on the left. Please note, we manage the booking for our chalet and apartment ourselves. So please ignore any approaches from other parties purporting to represent us (however official-sounding they are). If you are approached by someone offering you a last-minute cancellation, at prices and on terms that sound too good to be true (e.g. allowing you to cancel up to one day before arrival, with a full return of your payments), we assure you that you are not dealing with anyone respresenting us. So, ignore email@example.com and any other such hoaxsters and fraudsters asking you to pay your deposit to some bank account in Poland. We are English and have French and English banks accounts, as you will see elsewhere on our website. If you are in any doubt, please call us on +44 7968 123470.
So, having got that out of the way, let’s carry on with telling you about our chalet. It consists of a 60 sq.m. 2-bedroom apartment on the ground floor (the white-walled parts you seen in the picture below) and a large (250+ sq.m.) 6-bedroom section that we call ‘the chalet’ or ‘main chalet’, since it makes up about 80% of the floorspace of the whole building. There is a door between them, just off the entrance hall, so it is easy to combine them for one group of 16 people. We do not let out the apartment on its own. Only the main chalet has access to the spa rooms (sauna, Jacuzzi, shower etc) and the laundry room.
If you have any other questions, please do not hesitate to call us or e-mail us on the contact details also on the left.
Bookings are made on-line via this website under the Reservations tab on the left.
We’ve just been informed, today, of the latest scam in the world of holiday property rentals.
A potential French customer, who had made several enquiries on a HomeAway-owned website called Homelidays (we’d never heard of it, being more familiar with HomeAway and Abritel) for chalets in the Alps for the New Year period. He received an email from someone purporting to be the owner of our chalet, offering our chalet for the same week (New Year has been booked for months at Chalet Kiana). It was only when said gentleman (aka fraudster) requested that the deposit be paid to an account in Poland, that the suspicions of potential French customer (who happens to be a journalist!) were raised. He then, very sensibly, called the tourist office in Les Contamines, who of course know that Chalet Kiana is not owned by Poles. The tourist office then called us to let us know.
So we’ll find out who this fraudster is and we’ll make sure everyone knows, as we’d hate our legitimate guests to be hassled by other families arriving at the same time, thinking they’d paid their deposit (and, no doubt, the rest too!) only to find that they’d paid it to some fraudster.
HomeAway and Holiday Rentals have long been overzealous (we thought) on their security, making it a right pain to get into our section of their site, but clearly they haven’t made it as difficult for the hackers to find the email addresses and other details, such as desired weeks and locations, as clearly this is how said fraudster has approached canny French journalist!
We’ve yet to make a deduction from a security deposit, as we don’t worry about the odd glass or plate being broken. What we really do mind is smoking. Up until this year, 2015, we have never had a problem with this but, in December 2014, one of our guests decided to smoke in the ground-floor apartment. He or she then decided that putting nasty-smelling candles around the apartment would disguise the smell. What they didn’t realise, it would seem, is that nothing disguises the smell of smoke from an ex-smoker.
It took a week (luckily we had a spare week) and lots of product, plus laundering all the curtains and cushion covers, to try to get rid of it. Plus a week of leaving the windows open! Not only this, but the same guests decided to use petrol to light the wood-burning stove (he or she left a water bottle half full of petrol in the apartment when he or she left).
We don’t ask returning clients to pay us a security deposit, as it is a hassle for all, but guests who smoke won’t be allowed to return.